Online business has really taken over the world of retail in a bigger way than anyone expected, and has become much more accessible to the masses. The competition for online business has also grown rapidly and it has become more important to strategise your marketing wisely, as well as tracking your interest through analytics datum. We here at DLR have created a new infographic demonstrating the things that impact your online shop or trade such as the impact of customer reviews and advice on design. Did you know that a staggering 68% of online businesses don’t even provide an email address to contact them on? Have a look below to see what else you can find out.